Terms of Use

The Service

Parleycraft is provided to hotel companies and chains (our “customers”) for their sales teams. It includes gamified tasks and points, leaderboards, rewards, team goals, revenue tracking and reports for managers, and AI-assisted practice tools (a sales simulator and meeting preparation).

Features can change, and some depend on what your employer has enabled. Your employer may have a separate agreement with us; these Terms apply to your own use of the Service.

Your account and security

• You can register only with an invite code from your hotel’s manager or a personal invitation sent by your employer. New accounts start at the lowest permission level; only a manager can raise it.
• Give accurate information when you register, and keep it up to date.
• Keep your password confidential. Passwords must be at least 12 characters. Use two-step login; it is mandatory for hotel-manager and chain-manager accounts.
• Do not share or publish invite codes. Managers can replace a hotel’s code at any time.
• You are responsible for activity under your account. Tell us promptly at [İLETİŞİM E-POSTASI] if you think someone else has used it.

Acceptable use

You agree not to:

• use the Service for anything unlawful, or to harass, mislead or harm others;
• try to access another person’s account, or data of another hotel, chain or customer, or bypass or test the Service’s access controls or security without our written permission;
• interfere with or overload the Service. We apply rate limits and a daily limit on AI use to keep it available for everyone;
• upload files that are unlawful, malicious, or unrelated to the task they are submitted for; evidence files must genuinely show that the task was completed;
• submit false task completions, or manipulate points, rewards or leaderboards;
• enter personal data about real clients or colleagues, or confidential information you are not allowed to share, into free-text fields or the AI features;
• copy, scrape or resell the Service or its content.

AI features

AI output is generated automatically. It can be inaccurate, incomplete or inappropriate, so treat it as practice and coaching advice and check anything important yourself. Practice scenarios are fictional.

Scores are an indication for coaching, not a complete or objective assessment of you. Your employer is responsible for how it uses them. The Privacy Policy explains what is sent to the AI provider and who can see your scores.

Your content and our rights

You keep your rights in what you submit (such as notes and evidence files). You give us, and the providers who help us run the Service, permission to store and process it in order to provide the Service, and you confirm you are allowed to submit it.

The Service, its software, design and content (other than yours and your employer’s) belong to us or our licensors. You may use it for your work in accordance with these Terms; this right is personal, non-exclusive and not transferable.

Availability and liability

The Service is provided “as is” and “as available”. We do not promise that it will be uninterrupted or error-free, and we may suspend it for maintenance or security.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue or goodwill, and our total liability to you for claims arising out of the Service is limited to [SORUMLULUK SINIRI].

Suspension and ending

You can stop using the Service at any time and ask us to close your account by e-mailing [İLETİŞİM E-POSTASI]. Your employer can also remove your access.

We may suspend or end access if you break these Terms, put the Service or other people at risk, or if the customer’s agreement with us ends. After access ends, the retention rules in the Privacy Policy apply.

Changes to these Terms

We may update these Terms, for example for new features or legal changes. The updated version is published here with a new date; for material changes we will also give notice in the Service or by e-mail. If you keep using the Service after the change takes effect, you accept the updated Terms; if you do not accept them, stop using the Service.

Governing law and courts

These Terms, and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes), are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. This does not affect any mandatory rights you have under the law of the country where you live.

Contact

[İŞLETME ADI], [KAYITLI ADRES]. E-mail: [İLETİŞİM E-POSTASI]. Privacy requests: [GİZLİLİK E-POSTASI].